In fiscal year 20212, Genesys Cloud CX had more than 300,000 users on its platform, a 106 percent increase year over year – with a 300 percent year over year growth in digital interactions. Genesys has seen a surge in adoption of Genesys Cloud CX, which provides companies with an all-in-one, composable platform for delivering personalized customer and employee experiences at scale. We believe this recognition validates our commitment to providing companies around the world with the scalability and customization they need to transform customer interactions into orchestrated customer experiences.” “In 2020, we delivered more than 250 new features to support emerging use cases and the complexity of enterprise deployments. “Digital adoption has accelerated for nearly all companies over the past year, putting customer experience at the forefront as businesses keep pace with evolving consumer behavior and preferences,” said Olivier Jouve, executive vice president and general manager, Genesys Cloud CX™. This recognition makes Genesys a seven-time Magic Quadrant Leader.
as a Leader in the 2021 Contact Center as a Service (CCaaS) Magic Quadrant, for its ability to execute and completeness of vision. Genesys, a global cloud leader in customer experience orchestration, has been positioned by Gartner, Inc.